Shipping policy

SHIPPING POLICY

Last updated: August 10, 2026

At FOLAE, every order is prepared with care and attention to detail. This Shipping Policy explains how we process and deliver your orders from shopfolae.com.

1. ORDER PROCESSING

Orders are generally processed within 2–5 business days after payment has been successfully received.

Orders placed on weekends or Canadian statutory holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of exceptionally high order volume, processing may take longer. We will make reasonable efforts to communicate significant delays.

2. SHIPPING OPTIONS & ESTIMATED DELIVERY

Available shipping methods and applicable costs will be displayed at checkout based on your delivery location.

Estimated delivery times begin once your order has been processed and handed to the shipping carrier.

Delivery estimates are not guaranteed and may be affected by circumstances outside FOLAE’s control.

3. CANADA

We ship FOLAE products across Canada.

Estimated delivery times will be displayed at checkout and may vary depending on your location and selected shipping method.

Customers are responsible for ensuring that their shipping information is accurate and complete.

4. UNITED STATES

FOLAE ships to selected locations within the United States.

Shipping options and applicable costs will be displayed at checkout.

Depending on the order and destination, customs duties, taxes, brokerage fees, or other import charges may apply. Where applicable, these charges are the responsibility of the customer.

5. INTERNATIONAL SHIPPING

International shipping may be available to selected countries.

Shipping rates and available options will be calculated at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Customs processing may also cause delivery delays that are outside FOLAE’s control.

6. ORDER TRACKING

Where tracking is available, tracking information will be provided once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

7. DELAYS

FOLAE is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Customs processing
  • Strikes or labour disruptions
  • Government restrictions
  • Incorrect or incomplete shipping information
  • Other circumstances beyond our reasonable control

If your package is delayed, please first check the tracking information provided by the carrier.

8. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate shipping address at checkout.

If an order has not yet shipped and you notice an error in your address, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

If a package is returned to FOLAE because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

9. LOST OR STOLEN PACKAGES

Once an order has been delivered to the shipping address provided at checkout and the carrier confirms delivery, FOLAE is not responsible for packages that are subsequently lost or stolen.

If your tracking information indicates that your package was delivered but you cannot locate it, please contact the shipping carrier and, where appropriate, your building management or local delivery facility.

We will make reasonable efforts to assist with carrier investigations where possible.

10. DAMAGED PACKAGES

If your package arrives visibly damaged, please photograph the packaging and the product before opening or immediately after opening it.

Contact FOLAE as soon as reasonably possible with your order number and photographs so we can assess the issue and assist you.

11. PRE-ORDERS

Some FOLAE products may be available for pre-order.

Pre-order items are produced or reserved before they are ready for shipment. The estimated shipping timeframe will be stated on the relevant product page.

Pre-order dates are estimates and may change due to manufacturing, production, supply, or shipping circumstances.

If an order contains both in-stock and pre-order items, the order may be shipped together once all items are available unless otherwise stated at checkout.

12. SHIPPING FEES

Shipping charges are calculated and displayed at checkout based on the destination, order size, and available shipping method.

Any applicable promotional free-shipping threshold will be clearly communicated on our website.

13. CONTACT

For questions regarding your order or shipment, please contact FOLAE through shopfolae.com and include your order number.

FOLAE
shopfolae.com
Canada