Terms of service

TERMS OF SERVICE

Last updated: August 10, 2026

Welcome to FOLAE (“FOLAE,” “we,” “us,” or “our”). These Terms of Service govern your use of our website, shopfolae.com, and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website or purchase our products.

1. ABOUT FOLAE

FOLAE is a fashion and lifestyle brand offering apparel, accessories, and related products.

Our products are designed with an emphasis on timeless style, quality, and intentional design.

2. ELIGIBILITY

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use our website and products only for lawful purposes.

If you are purchasing on behalf of another person or business, you confirm that you have authority to do so.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information, and prices displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or modify product specifications at any time.

4. PRICES AND PAYMENT

All prices displayed on our website are in Canadian dollars (CAD) unless otherwise stated.

Applicable taxes, shipping charges, and other fees will be displayed at checkout where applicable.

We accept the payment methods made available through our checkout system.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

We reserve the right to refuse, cancel, or limit an order where we reasonably suspect fraud, unauthorized activity, pricing errors, or other irregularities.

5. ORDERS

Submitting an order constitutes an offer to purchase the selected products.

After placing an order, you will receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to cancel or refuse an order, including where a product is unavailable, an error has occurred in pricing or product information, or fraudulent activity is suspected.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. PRE-ORDERS

Certain FOLAE products may be offered for pre-order.

Pre-order products are not immediately available for shipment. The estimated shipping or fulfillment date will be stated on the relevant product page whenever reasonably possible.

Estimated dates are not guaranteed and may change due to manufacturing, supply, shipping, or other circumstances beyond our reasonable control.

If a pre-order is delayed materially, we will make reasonable efforts to communicate the updated estimated timeline.

By placing a pre-order, you acknowledge that the product will be fulfilled at a later date rather than shipped immediately.

7. SHIPPING AND DELIVERY

We currently ship to locations made available during checkout.

Shipping costs and available delivery options will be displayed at checkout.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including carrier delays, weather, customs, strikes, incorrect addresses, or other transportation issues.

Customers are responsible for providing an accurate shipping address.

FOLAE is not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

8. RETURNS AND EXCHANGES

Our return and exchange policy is incorporated into these Terms of Service.

Unless otherwise stated on the applicable product page, eligible items must be returned within the period specified in our Return Policy and must be:

• Unworn
• Unwashed
• Unaltered
• Free from stains, odours, makeup, or other signs of use
• Returned with original tags and packaging where applicable

Certain products may be final sale, including products identified as such at the time of purchase.

Customized, personalized, or made-to-order products may not be eligible for return unless defective or otherwise required by applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection legislation.

9. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or you believe a product has a manufacturing defect, please contact us as soon as reasonably possible at the contact information provided on our website.

We may request photographs or other information to assess the issue.

Where a product is confirmed to be defective, we may, at our discretion and subject to applicable law, provide a replacement, repair, refund, or other appropriate remedy.

10. INTELLECTUAL PROPERTY

All content appearing on the FOLAE website, including but not limited to:

• FOLAE names and logos
• Designs
• Product photographs
• Graphics
• Text
• Videos
• Artwork
• Website design
• Brand concepts
• Product descriptions

is owned by or licensed to FOLAE and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

The FOLAE name, logos, trademarks, and other brand identifiers may not be used without authorization.

11. USER CONTENT

If you voluntarily submit photographs, reviews, comments, testimonials, or other content to FOLAE, you represent that you have the right to provide that content.

By submitting content, you grant FOLAE a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for marketing and business purposes, subject to applicable law.

You remain responsible for the content you submit.

12. PROHIBITED USE

You agree not to:

• Use our website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of our website.
• Copy or reproduce our website or designs without authorization.
• Use automated systems to scrape or collect our content without permission.
• Engage in fraudulent transactions.
• Impersonate FOLAE or another person or business.

13. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, shipping providers, analytics providers, advertising platforms, and other service providers.

Your use of those services may be subject to their respective terms and policies.

We are not responsible for the policies or practices of third-party services that we do not control.

14. WEBSITE AVAILABILITY

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

15. DISCLAIMER

To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We make reasonable efforts to provide accurate information but do not guarantee that all information will always be complete, current, or error-free.

Nothing in these Terms excludes or limits any consumer rights or other rights that cannot legally be excluded or limited.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, FOLAE will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase or use of our products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless FOLAE and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of our website.

18. PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

19. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. GOVERNING LAW

These Terms are governed by the laws applicable in the Province of Manitoba and the laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute will be subject to the jurisdiction of the applicable courts of Manitoba, subject to any mandatory rights or protections available to consumers under applicable law.

21. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and FOLAE regarding your use of our website and purchase of our products.

23. CONTACT US

If you have questions regarding these Terms of Service, please contact us through the contact information provided on shopfolae.com.

FOLAE
Website: shopfolae.com
Country: Canada